#35
Governance On The Mobile Phone
All government services and forms will be made available online and on the phone. Data on government projects, performance, accounts and personnel will be posted online. This will bring transparency and accountability in governance.
Project Updates

DJB mSewa App

Delhi Government Launches a First-of-its Kind App to crackdown on Air Pollution Click photographs to report vehicular, construction pollution & burning of leaves MCD teams to take prompt action & maintain database of polluted spots Sanitation inspectors to be fined if complaints are not addressed properly App can be easily downloaded from the Google play store on your mobile phone Dated : 09/11/2016 To combat the current air pollution situation, the Delhi Government on Wednesday launched the Swachh Delhi App to empower citizens for complaining against garbage/dry leaves burning in the open and polluting vehicles. Deputy Chief Minister, Delhi, Shri Manish Sisodia launched the App in presence of his cabinet colleagues Shri Satyendar Jain, Shri Imran Hussain and Chief Secretary of Delhi Shri KK Sharma. Swachh Delhi App is now available on Google Play Store and it can be easily downloaded on any mobile smart phone. Citizens can send photographs of any violations mentioned above which directly cause air pollution (PLEASE FIND ATTACHED ENTIRE DETAILS ABOUT THE APP ALONG WITH THIS PRESS RELEASE). The government will be monitoring the complaints on a daily basis throughout the winter season. Shri Sisodia said that this decision was taken by the Delhi Government following a high level meeting with the hon’ble Lieutenant Governor, the Centre and other stakeholders during recent meetings to tackle air pollution in the Capital. “Now citizens of Delhi can capture images of offending vehicles causing air pollution and other related activities like burning of leaves, plastic and old tyres, unattended garbage dumps and also construction waste. This will be forwarded to the concerned department and teams will be immediately dispatched to resolve the problem,” said Shri Sisodia. “We need the help of our citizens for tackling this problem at the ground level. Sanitary inspectors will supervise this procedure. This is why this App will be very useful. In fact, if any issue is not resolved properly then the sanitation inspectors will be asked for an official explanation. “A fine will be imposed on them which they will be have to pay from their own salary. We are finalizing legalities to ensure an SDM oversees this entire process,” the Deputy Chief Minister said. The Urban Development department will track important statistics and data like how many complaints are being lodged and which areas have maximum complaints. Senior officials have been roped in to keep a strict eye on how their field staff is responding to these complaints. The salient features of App. is as under:- – Any citizen can access on this App through Google Play Store. – The main thrust of the App is air pollution viz burning of garbage & leaves, industrial & traffic pollution and dust pollution due to construction & demolition waste. – The citizen after capturing the picture of garbage/malba/any kind of pollution can send to “Swachh Delhi App”. The complaint will be received through registered mobile no. with unique ID at central monitoring system in Urban Development Department and the complaint will be forwarded to concerned agencies for immediate redressal. An auto generated message will also be provided to the complainant through software. – Two dedicated staff has also been deployed in UD Department for prompt forwarding to complaints to concerned agencies from 8.00 A.M. to 8.00 P.M. – The Dy. C.M. will monitor the status on daily basis and through weekly meeting continuous and comprehensive evaluation be done for effective use of App.

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Chief Minister, Delhi Launches DVAT MSewa App The App will ensure Instantaneous registration of Business App will ensure end of Corruption and Inspector raj – Shri Arvind Kejriwal Other services through mobile phone also begin 41,000 pending requests waiting registration, now will soon be registered through this DVAT MSewa App In the last one year, a number of steps have been taken to end inspector raj, made doing business a pleasant experience and resolved problems faced by the trader community- Shri Kejriwal The Department will soon start a special 24×7 helpline No.155055 backed by a professionally managed call centre to facilitate start of new business and resolve problems of registered dealers. New Delhi: 31/05/2016 Chief Minister of Delhi, Shri Arvind Kejriwal today launched the DVAT MSewa App giving opportunity to the Businessmen to get themselves registered directly on the Mobile Phone. Launching the unique App, Shri Kejriwal said that his government is committed to the welfare of traders, in providing opportunity and in promoting ease of doing business and resolution of their problems has been our top priority. He said that we are committed to facilitate the people with the use of modern technologies and also to make them the part of the governance. He said that Traders contribute immensely to the development of Delhi by collecting VAT from consumers and depositing it every month with the Government. The Chief Minister said the VAT accounts for 2/3rd of the total revenue of Delhi Government. Last year, record VAT collection of Rs 20,501 crores was achieved. General tax rate in Delhi is less than the neighboring States. The general VAT rate in UP is 14.5% , in Haryana it is 13.5% while it is 12.5% in Delhi. General VAT rate is applicable on most of the goods. The VAT rates on many commodities have been reduced in last one year. Tax rate on Wood &Timber, steel etc was reduced from 12.5% to 5% in the budget of 2015-16. In the budget of 2016-17 tax on marble, watches, readymade garments, shoes, school bags, mithai and namkeen has also been reduced from 12.5% to 5%. Shri Kejriwal said that as promised, we are continuously demolishing the Inspector Raj and eradicating Corruption in various government departments. In the last one year, a number of steps have been taken to end inspector raj, made doing business a pleasant experience and resolved problems faced by the trader community. He said that for getting registered the business, an inspector was required to go and verify the address of the business and it take a lot of time and the traders felt harassed. Now, by launching this App, any businessmen can register himself with the VAT Department without any difficulty and harassment. Apart from above, the department can also check the addresses of the bogus firms and can find out the details of numerous firms running at single address. Shri Kejriwal said that the Trade and Tax Department has launched a number of schemes such as Bill Banvao Inam Pao and Market Association reward Scheme to increase the revenue of the Government. Chief Minister also felicitated the members of DVAT MSewa Development team. Parliamentary Secretary, Shri Shiv Charan Goyal, Chief Secretary, Shri K. K. Shrma, Pr. Secretary, Finance, Shri S. N. Sahai, Commissioner, VAT, Shri S. S. Yadav were also present on this occasion. Chief Secretary, Shri K. K. Sharma said that the Government of Delhi is fastly becoming digital as a number of Mobile Apps have been launched recently by various Departments. Trade and tax Department has launched DVAT MSewa App, Delhi Jal Board has launched DJB mSeva App and so many service apps are in the pipe line. Commissioner, VAT, Shri S. S. Yadav, while introducing about the DVAT MSewa informed that this app will provide services such as: – Registration of new business, Dealers already issued provisional TIN can also apply and get final TIN, Change in particulars of business (Address, constitution of firm, partners, phone number, email etc), Register additional place of business, Closure of business, File DS-2 Form and update vehicle details, Close business (DVAT 9). Shri Yadav further informed that the Department will soon start a special 24×7 helpline No.155055 backed by a professionally managed call centre to facilitate start of new business and resolve problems of registered dealers.

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Full-fledged efforts are on to extend mobile governance to all departments. The Delhi government has already released the following mobile apps for the convenience of the public : (1) mSeva app in association with the DJB to allow citizens to pay water bills online. Apart from paying bills the app can be used to check consumption, download previous bills, apply for connection and disconnection and record grievances. (2) DVAT Bill app has been developed by Delhi government's Trade and Taxes department. This is an effort to bring in transparency and boost VAT collection in a decentralized manner. Using this, the public can take pictures of bill / cash memo. Cash incentives are given to selected winners. (3) Swacch Delhi app : ‘Swachh Delhi’ app enabling residents to apprise authorities about garbage collection was launched in November. Users could send a picture of garbage or debris containing exact locational information. The concerned bodies would then be responsible for garbage and debris collection (4) Rain Basara app: The Delhi government appealed to the masses to do their bit for homeless persons in the Delhi winter of 2015 by using this app to locate and rescue them. More than 300 homeless persons were rescued with the help of this app.

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The Aam Aadmi Party (AAP) government may not have modelled its poll campaign on the lines of the US presidential campaign that was followed by the BJP managers, but the party has decided to adopt an accountablility monitor used for Obama. The Delhi government is collaborating with Stanford University to create a manifesto tracker, which is expected to be launched in December, a senior government official privy to the decision told HT. The online tracker will help people to update and rate the government on the parameters of how much it has succeeded in delivering on its key poll promises. The official said the university would provide the technical know-how to the government and the tracker would function as a feedback mechanism for the decision and policy makers. The US tracker was replicated by a group of Egyptian activists who had created the ‘Morsi Meter’, for the new Egyptian president Mohamed Morsi. “The manifesto tracker will keep an eye on the promises made by the AAP in its election manifesto. But we are making it better. Ours would be a two-way system in which the government will also use the tracker to let people know the development on the projects it has been undertaking. This will truly democratise the political system, make the government accountable to the people and elevate politics above just winning elections,” said Roshan Shankar, advisor to the Delhi government. Apart from telling people whether a particular promise has been fulfilled or not, the tracker would also provide information as to why the promise has not been kept or the reasons for delay. “It will be integrated with the Delhi government’s website and all notifications regarding implementation of our policies would be put up on the tracker,” said a senior Delhi government official. Citizens would also be able to post their grievances with regard to the manifesto promises. “For example, if somebody has not been able to avail the benefit of half power bills promise — which we have delivered on — they may write to us,” the official said. Soon after coming to power, Delhi CM Arvind Kejriwal had asked all departments to work on the 70-point action plan, as promised by AAP in its manifesto.

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